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Raise every defect or support request you find during testing as a ticket in the Fiskil Console.

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Raise a ticket

1

Open the Fiskil Console

Sign in to the Fiskil Console and start a new support ticket.
2

Describe the issue

Describe what happened and what you expected, then add the details listed below.
3

Submit the ticket

The Fiskil team responds to your ticket.

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What to include

Include as much of the following as applies. Detailed tickets are faster to resolve.
  • Test phase and area, for example Phase 1 consent authorisation or Phase 4 consent dashboard
  • Test persona used
  • CDR arrangement ID
  • Endpoint and request, including the method, path, query parameters, and headers such as x-v
  • Response received and the response you expected
  • x-fapi-interaction-id from the response, if available
  • Date and time of the request, with time zone
  • Screenshots of the consent screens or the Mock Data Recipient
Don’t include real customer data, passwords, or one-time passwords in a ticket.

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Access issues

If you can’t sign in to the Fiskil Console or the UAT environment, email cdr-tech-support@fiskil.com.